Privacy policy

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Privacy Notice

This Privacy Notice explains how we – The Margate Caves Community Education Trust (TMCCET) – use any personal information you give us and that we collect about you when you use our services and website.

For the purposes of the Data Protection Act, the Data Controller is the Chair of Trustees of TMCCET.

What personal information do we collection about you?

We collect personal information about you, such as your name and address and the details we require for payment, when you register with us, purchase tickets or place an order for products or services. We also collect information when you voluntarily complete customer surveys, provide feedback and participate in competitions. Website usage information is collected using cookies.

How will we use the information about you?

We collect information about you to process any orders, manage any accounts and, if you agree by giving us your consent, to contact you with updates about our latest news, events and offers which we think may be of interest to you.

 

If you have signed up to hear more from us, we may also use your information to improve the relevancy of our marketing communications. We will never sell your information or share it with third parties for their marketing purposes.

How will we protect your data?

We follow appropriate security procedures in the storage and disclosure of personal data so as to guard against loss, damage and unauthorised access by third parties and have robust technological solutions to ensure your personal data is protected from unauthorised access. We also require those external parties to whom we transfer personal data to comply with the same.

Newsletter

We like sending you information about our latest news, offers and events via our email newsletter, but we will only ever do this with your consent.

 

If you have signed up to our newsletter you can opt out at any time by clicking the ‘Unsubscribe’ link at the bottom of any newsletter. You can also ask to be deleted from our list at any time by contacting info@margatecaves.co.uk.

 

We use Mailchimp to send our email newsletter and Mailchimp securely store your personal data on our behalf. The entire Mailchimp application is encrypted to secure your personal data.

Access to your information and its accuracy

You have the right to request a copy of the information that we hold about you. We want to make sure that your personal information is accurate and up to date so you may ask us to correct or remove information you think is inaccurate or unnecessary.

 

You also have the right to request that your data is deleted.

 

If you would like a copy of your personal information, please email or write to us at the following address:

 

TMCCET

The Margate Caves

1 Northdown Road

Margate

Kent CT9 1FG

You can also email us on info@margatecaves.co.uk

Cookies

Cookies are text files placed on your computer to collect standard internet log information and visitor behaviour information. This information is used to track visitor use of the website and to compile statistical reports on website activity.

 

If your browser permits you can set your computer to reject cookies, although this may affect the quality of your visit. Depending on your web browser, you may also be able to block or delete specific cookies using browser tool settings.

To find out more, read our cookie policy

Google Analytics

We use Google Analytics to monitor how people use our websites and aggregate general statistics about customers, traffic patterns and related site information. It is always collected and analysed in an anonymous form.

Online donations

We have enabled online donations to be made to TMCCET through Paypal.

Booking tickets online

Our ticket booking system is provided by EventBrite. The booking system collects personal information on behalf of the Caves and enables us to process your transaction. We only use personal data where it is necessary to fulfil your order, communicate key information, products and services related to your ticket or visit and deliver customer support services. We will not disclose personal data to other parties.

 

We will keep your personal information regarding such transactions as ticket purchases for a maximum of three years to enable follow up if required.

 

If you make a booking and have opted into our email newsletter we may also use your information to improve the relevancy of our marketing communications.

Using our online shop

We only collect information about you in order to process any transactions and manage any accounts. We only use personal data where it is necessary to fulfil your order, communicate key information, products and services related to your transaction and deliver customer support services. We use encryption to secure your personal data.

 

If you agree by giving us your consent, we may contact you with updates about our latest news and offers which we think may be of interest to you. We may also use your information to improve the relevancy of our marketing communications. For more information see the Newsletter section above.

Membership

TMCCET will use your personal details to administer your Membership in accordance with the current Data Protection Act, General Data Protection Regulation, and as otherwise permitted or required by law. We will send Membership material by email, such as e-newsletters, invitations to events, surveys and conservation appeals if you have given your consent.

 

We will never pass on your personal details to other organisations. Your personal details are stored in the TMCCET database for the duration of your Membership and for 24 months after your Membership expires; after that we will dispose of your details securely.

 

Social media

Our website uses the Facebook and Twitter share functionality on some pages.

Find out more about privacy on Facebookhttps://www.facebook.com/about/basics

Find out more about privacy on Twitterhttps://twitter.com/privacy?lang=en

 

Other websites

Our website contains links to other websites. This privacy policy only applies to websites managed by the Caves, so if linking to other websites please refer to their privacy policies for further information.

Changes to our Privacy Notice

We keep our Privacy Notice under regular review and we will place any updates on this web page. This Privacy Notice was last updated on 1 March 2020.

If you have any questions about this Privacy Notice please contact:

TMCCET

The Margate Caves

1 Northdown Road

Margate

Kent CT9 1FG

You can also email us on info@margatecaves.co.uk

 

Or email info@margatecaves.co.uk

For independent advice about data protection, privacy and data sharing issues, you can contact the Information Commissioner at:

 

Wycliffe House, Water Lane

Wilmslow, Cheshire, SK9 5AF

 

For more information, you can visit their website here – https://ico.org.uk/